Complaints policy
ACCEPTABLE USE POLICY
BY USING OUR WEBSITE YOU AGREE TO THIS POLICY – PLEASE READ IT CAREFULLY
This Policy applies to your use of Athletic Pay and all Content on Athletic Pay and forms part of your agreement with us. This Policy sets out what is and is not permitted on Athletic Pay.
In this Policy, defined terms have the same meanings as in our Terms of Use for all Users.
- Do not use Athletic Pay except for your own personal use and do not sell, rent, transfer, or share your account or any Content obtained from your use of Athletic Pay to or with anyone else.
- Only use Athletic Pay in a manner and for a purpose that is lawful.
- Do not upload, post, display, or publish Content on Athletic Pay that is illegal, fraudulent, defamatory, hateful, discriminatory, threatening or harassing, or which encourages or promotes violence or any illegal activity.
- Do not use Athletic Pay in any way which may exploit, harm, or attempt to exploit or harm any individual under 18 years old, for example by exposing them to inappropriate Content.
- Do not upload, post, display, or publish Content on Athletic Pay that:
- shows, includes or refers to:
- any individual under 18 years old (or which refers to individuals under 18 years old generally); or
- any other individual unless you have written documentation which confirms that all individuals shown or included or referred to in your Content are at least 18 years old, and you have a written consent from each individual to use their name or images (or both) in the Content;
- shows, promotes, advertises or refers to:
- firearms, weapons, or any goods whose sale, possession or use is subject to prohibitions or restrictions;
- drugs or drug paraphernalia;
- self-harm or suicide;
- incest;
- bestiality;
- violence, rape, lack of consent, hypnosis, intoxication, sexual assault, torture, sadomasochistic abuse or hardcore bondage, extreme fisting, or genital mutilation;
- necrophilia;
- urine, scatological, or excrement-related material;
- "revenge porn" (being any sexually explicit material featuring any individual who has not given prior, express and fully informed consent to that material (a) being taken, captured, or otherwise memorialized, or (b) being posted and shared on Athletic Pay);
- escort services, sex trafficking, or prostitution;
- contains unsolicited sexual content or unsolicited language that sexually objectifies another User or anyone else in a non-consensual way, or contains fake or manipulated sexual content in relation to another User or anyone else (including "deepfakes");
- contains, promotes, advertises or refers to hate speech (being Content intended to vilify, humiliate, dehumanize, exclude, attack, threaten, or incite hatred, fear of, or violence against, a group or individual based on race, ethnicity, national origin, immigration status, caste, religion, sex, gender identity or expression, sexual orientation, age, disability, serious disease, veteran status, or any other protected characteristic);
- contains or refers to anyone else's personal data or private or confidential information (for example, telephone numbers, location information (including street addresses and GPS coordinates), names, identity documents, email addresses, log-in credentials for Athletic Pay including passwords and security questions, financial information including bank account and credit card details, biometric data, and medical records) without that person's express written consent;
- either:
- in the case of Content featuring public nudity, was recorded in or is being broadcast from a country, State or province where public nudity is illegal; or
- in the case of Content featuring sexual activities, was recorded in or is being broadcast from a public place where members of the public are reasonably likely to see the activities being performed (this does not include outdoor places where members of the public are not present, for example private property such as a private backyard, or secluded areas in nature where members of the public are not present).
- gives the impression that it comes from or is approved, licensed or endorsed by us or any other person or company;
- causes or is calculated to cause inconvenience, or anxiety to anyone else or which is likely to upset, embarrass, or cause serious offence to anyone else;
- is used or is intended to be used to extract money or another benefit from anyone else in exchange for removal of the Content; and/or
- involves or promotes third-party commercial activities or sales, such as contests, sweepstakes and other sales promotions, product placements, advertising, or job posting or employment ads without our prior express consent.
- shows, includes or refers to:
- You must comply with any requirements set out in our Community Guidelines. Our Community Guidelines can be found here.
- Do not use Athletic Pay to stalk, bully, abuse, harass, threaten or intimidate anyone else.
- Do not use Athletic Pay to engage in misleading or deceptive conduct, or conduct that is likely to mislead or deceive any other User.
- Respect the intellectual property rights of Creators, including by not recording, reproducing, sharing, communicating to the public or otherwise distributing their Content without authorization.
- Do not do anything that violates our or someone else's rights, including intellectual property rights (examples of which are copyright, trademarks, confidential information, and goodwill), personality rights, unfair competition, privacy, and data protection rights.
- Do not impersonate us, one of our employees, another User, or any other person or company or falsely state or suggest any affiliation, endorsement, sponsorship between you and us or any other person or company.
- Do not provide false account registration information or make unauthorized use of anyone else's information or Content.
- Do not post or cause to be posted any Content which is spam, which has the intention or effect of artificially increasing any Creator's views or interactions, or which is otherwise inauthentic, repetitive, misleading or low quality.
- Do not transmit, stream, or otherwise send any pre-recorded audio or video material during a live stream or otherwise attempt to pass off recorded material as a live stream.
- Do not use other media or methods (for example the use of codewords or signals) to communicate anything which violates this Policy.
- Do not reproduce, print, distribute, attempt to download, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any Content, except as permitted under the Terms of Service.
- Do not knowingly introduce any viruses, trojans, worms, logic bombs or other material into Content which is or may be malicious or technologically harmful.
- Do not decompile, disassemble, reverse engineer, or otherwise attempt to discover or derive the source code of Athletic Pay.
- Do not use Athletic Pay in a way that could adversely affect our systems or security or interfere with any other User’s use of Athletic Pay, including their ability to engage in real-time activities through Athletic Pay.
- Do not use any automated program, tool or process (such as web crawlers, robots, bots, spiders, and automated scripts) to access Athletic Pay or any server, network or system associated with Athletic Pay, or to extract, scrape, collect, harvest or gather Content or information from Athletic Pay.
- Do not use Athletic Pay' name, logo or any related or similar names, logos, product and service names, designs, or slogans other than in the limited ways which are expressly permitted in the Terms of Service or with our prior written agreement.
Breaches of this Policy may lead to your account being suspended or terminated, and access to your earnings being revoked, as set out in the Terms of Service.
COMPLAINTS POLICY
- Introduction: This document set out our complaints policy. If you are a User of Athletic Pay, this Complaints Policy forms part of your agreement with us
- Who we are and how to contact us: Athletic Pay is operated by Nycg.Com, Inc., 1125 Garden Street, Hoboken NJ 07030, United States.
- Who can use this Complaints Policy? Whether or not you are a User of Athletic Pay, you can use this Complaints Policy to alert us to any complaint which you have relating to Athletic Pay.
- How to make a complaint: If you have a complaint about Athletic Pay (including any complaint about Content appearing on Athletic Pay or the conduct of a User), please send your complaint to support@AthleticPay.com including your name, address, contact details, a description of your complaint and, if your complaint relates to Content, the URL for the Content to which your complaint relates. If you are unable to contact us by email, please write to us at the following address: 1125 Garden Street, Hoboken, NJ 07030, United States.
- How we will deal with complaints of illegal or non-consensual Content: Following receipt of your complaint of illegal or non-consensual Content under section 5 above:
- if we require further information or documents from you, we will contact you to let you know;
- we will in good faith investigate your complaint within seven (7) business days;
- if we are satisfied that the Content is unlawful or non-consensual, we will immediately remove such Content, and we will notify you of our decision by email or other electronic message;
- if we are satisfied that the Content is not unlawful or non-consensual, we will notify you of our decision by email or other electronic message.
- Any dispute regarding our determination that Content is non-consensual will be submitted by us to a neutral arbitration association at our expense.
- How we will deal with complaints related to copyright infringement: Complaints related to copyright infringement must be submitted in accordance with our DMCA Policy, and we will respond to copyright infringement complaints as set out in such policy.
- How we will deal with other complaints: Following receipt of other complaints (including complaints related to other breaches of our Acceptable Use Policy) under section 5 above:
- we will take such steps as we consider to be appropriate to investigate your complaint within a timescale which is appropriate to the nature of your complaint;
- if we require further information or documents from you, we will contact you to let you know;
- we will in good faith take such actions as we consider appropriate to deal with the issue which your complaint has raised. If you have complained about Content which appears on Athletic Pay and we are satisfied that the Content otherwise breaches our Acceptable Use Policy, we will act quickly to remove such Content;